Rewards Program Update
Over the past few years, Chimney & Tea has grown and evolved so much. We’re incredibly grateful to everyone who has supported us along the way.
As we continue refining the Chimney & Tea experience, we’ve decided to pause our current rewards program beginning on May 20th, 2026.
Our Promise
This change does not affect how we continue to serve you tea.
We remain committed to bringing you farm-direct high mountain oolong tea form our family tea farm and exceptional customer support every step of the way.
What this means for you
1. Existing eligible rewards can still be redeemed until August 31st, 2026
2. New loyalty sign-ups and point collection will be paused.
3. Rewards will be redeemed through personalized coupon codes sent by email.
If you currently qualify for rewards or are close to the redemption threshold, you’ll receive email communication from us with redemption details.
Frequently Asked Questions
As Chimney & Tea continues to grow, we’re taking time to thoughtfully refine and simplify the customer experience. Pausing the current rewards platform allows us to evaluate how we can better serve our community moving forward.
Yes. Customers who qualify for redemption or are close to the redemption threshold will receive email communication with redemption instructions and a personalized coupon code.
Rewards can be redeemed until August 31st, 2026.
No. Beginning on May 20th, 2026, points accumulation and new loyalty registrations will be paused.
Eligible customers will receive a coupon code by email that can be applied during checkout.
Unused points and reward codes will expire after August 31st, 2026.
If you’re close to qualifying for redemption, keep an eye on your inbox. You may receive additional instructions or support options from us.
You’re also welcome to contact us directly at info@chimneytea.com.
Not at all!
This update only affects the current rewards platform. We remain committed to bringing you farm-direct high mountain oolong tea from our family tea farm and exceptional customer support.